🔄
Skip to content

Refund policy

Return & Refund Policy – Sparkamusements Last Updated: April 30, 2026

Thank you for shopping with Sparkamusements. We are committed to providing a fair and transparent shopping experience. Please review our Return & Refund Policy below.

Returns

We want you to be completely satisfied with your purchase. We accept returns within 30 days of delivery for the following reasons:

  • Item arrived defective or not functioning as described
  • Item was damaged during shipping
  • Wrong item was sent by us

To be eligible for a return, you must contact us within 30 days of delivery and provide:

  • Your order number or proof of purchase
  • A brief description of the issue
  • Clear photos of the item and packaging received

Returned items must be unused, in their original condition, and include all original packaging and accessories where applicable.

Please do not ship any item back without first contacting us and receiving written return approval and instructions from our support team.

Exchanges

We accept exchanges for approved defective, damaged, or incorrect items, subject to product availability. Once your exchange request is approved, we will provide you with full instructions for the replacement process.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days and issued to your original payment method.

Please note that your bank or payment provider may require additional time to post the refund to your account. If you have not received your refund within 15 business days of approval, please contact us at info@sparkamusements.com.

Return Shipping Costs

For approved returns due to defective, damaged, or incorrect items, we will cover all return shipping costs. We will provide a prepaid shipping label or reimburse reasonable shipping charges upon approval.

Restocking Fee

We do not charge any restocking fee for approved returns.

Return Address

All approved returns must be shipped to the following address only after receiving return instructions from our support team:

Sparkamusements 1050 Lee Hwy Bristol, Virginia 24201 United States

Non-Returnable Situations

We are unable to accept returns, refunds, or exchanges for:

  • Items returned after 30 days of delivery
  • Normal wear and tear
  • Damage caused by improper installation or misuse by the customer
  • Shipping delays caused by the carrier

Order Cancellations

Orders may be cancelled within 24 hours of placing the order at no charge. After 24 hours, we may be unable to cancel the order if it has already entered processing or shipment. Please contact us as soon as possible if you need to cancel.

Order Changes

If you need to update your shipping address or make any changes to your order, please contact us within 24 hours of placing your order. We cannot guarantee changes can be made after this period.

Disputes & Chargebacks

If you have any issue with your order, we kindly ask that you contact us directly before filing a dispute or chargeback with your bank or payment provider. We are committed to resolving all issues quickly and fairly. Our team is available Monday through Friday, 9:00 a.m. – 6:00 p.m.

Contact Us

To request a return, exchange, refund, cancellation, or order update, please reach out to us:

  • Email: info@sparkamusements.com
  • Phone: +1 (423) 383-7820
  • Address: 1050 Lee Hwy, Bristol, Virginia 24201, United States
  • Hours: Monday – Friday, 9:00 a.m. – 6:00 p.m.